Tuesday, July 18, 2006

What users hate about IT pros

http://www.networkworld.com/news/2006/071706widernet-end-users.html?page=2

Which brings up another common complaint: techno-jargon. The technical terms and shorthand that IT managers throw around create an air of mystery and superiority to those not in the know, some say. And that may be by design.

"While they make you feel stupid on the one hand, they also shroud solutions in mystery, which I believe is a job protection/justification strategy," says Lisa, a partner with a financial services firm in the Boston area.

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